1. Eligibility for Refunds
To be eligible for a refund, the item must meet the following criteria:
- The item is unused and in the same condition that you received it.
- It must be in the original packaging.
- The refund request must be made within 30 days of receiving the order.
2. How to Request a Refund
To request a refund, please contact our customer service team at:
Please include your order number and the reason for the refund in your message.
3. Refund Process
Once your refund request is approved, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card provider.
4. Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Items marked as "Final Sale"
- Personalized or custom-made products
5. Return Shipping
If the refund is due to an error on our part (e.g., wrong item, damaged product), we will cover the return shipping costs. If the refund is requested for any other reason, the customer will be responsible for the return shipping fees.
6. Exchanges
If you'd prefer an exchange instead of a refund, please let us know, and we will assist you with the process.
